Refund policy

At YOURS VIBE, we want you to shop with confidence. If you are not satisfied with your purchase, please review our return and refund policy below.

Returns

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return:

The item must be unused, unworn, and in the same condition that you received it.
The item must be returned in its original packaging with tags attached.
Proof of purchase or order confirmation is required.

To initiate a return, contact us at:

Email: curioocoove@gmail.com

Returns sent without prior approval will not be accepted.

Customers are responsible for paying the return shipping costs themselves.

We do not provide free return pickup or return shipping labels unless the product received is defective, damaged, or incorrect.

Shipping charges paid during the original order are non-refundable.

Please inspect your order immediately after delivery.

If you receive:

Contact us within 48 hours of delivery at curioocoove@gmail.com with clear photos/videos of the issue so we can review and resolve it.

The following items cannot be returned or refunded:

If you are unsure whether your item qualifies, contact us before placing your order.

We currently do not offer direct exchanges.

If you want a different product, size, or variant, you must place a new order separately after your return request is approved.

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

Refunds will be processed to your original payment method.
It may take 7–10 business days for the amount to reflect in your account depending on your bank or payment provider.

If more than 15 business days have passed since your refund approval, please contact us at:

Orders can only be cancelled before they are shipped.

Once an order has been shipped, it cannot be cancelled.